OPHI just published the Consumer Confidence Report Guide for creating consumer-focused materials, with support from OSPIRG. The guide is a checklist for CCOs to use when creating and updating informational materials such as member handbooks and websites, within the “indicators” of consumer focus that fell within the focus areas in the CCP (Person-Centered Services; Responsiveness to Members and Community; Transparency of Governance; and Accessibility of Information). The guide can be found here.